Loan Manager
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Main Campus, Oklahoma City, Oklahoma, United States
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Opening at: Dec 12 2025 - 09:00 CST
VP Area: Enrollment Services
Department: Financial Aid
FLSA Status: Non-Exempt
Benefit Eligibility:
The Loan Manager is the primary Student Financial Services/Financial Aid staff member responsible for the administration and maintenance of student aid loan programs. The Manager is a member of the SFS and FA teams and reports to the Associate Director within Financial Aid.
- A minimum of three years of experience within Financial Aid, Student Accounts, or a related higher education student aid/accounting area is required, including a minimum of one year of direct experience in loan processing. Strong preference for experience using Banner.
- A suitable combination of education and experience may be substituted for the minimum requirements.
- Demonstrate an attitude and behavior that reflects the mission and values of the university.
- Administer the application process of Direct Loans and Private loans to include: determine eligibility, create originations, process through the Common Origination and Disbursement (COD) portion of the Department of Education (DOE), and determine academic progress.
- Responsible for loading all Direct Loan files received from DOE.
- Complete Stafford and PLUS loan originations within Banner.
- Manage reconciliation of Direct Loan Program.
- Work disbursement reports to ensure loan funds are correctly applied to student accounts.
- Complete alternative loan certifications on ELM.
- Extract originations from Banner and DOE via EDConnect system.
- Import disbursement rosters, response files, and reports for Private loans from ELM.
- Load disbursement rosters and response files for Private loans into Banner
- Process loan returns within Banner and return money to lender via ELM for Private loans.
- Monitor updates within Ellucian communities for updates to Banner for the processing of loans.
- Test loan processes for Banner in the test environment prior to Banner updates being installed into production.
- Oversee and conduct Entrance/Exit interviews according to Federal regulations.
- Demonstrate knowledge of Federal regulations relating to student loans.
- Serve as the primary contact for DOE.
- Responsible for creating and maintaining a default prevention plan encompassing not just Student Financial Services but the campus community. Work closely with federal servicers, OCAP, and reports provided by the Department of Education to perform due diligence on delinquent borrowers.
- Create and maintain a communication plan to counsel and inform current students and alumni on loan debt and default prevention. Develop a timeline with a series of emails, letters, etc. to be sent to students and alumni at different points in the lifecycle of their loans.
- Handle all problems arising with student deferments, and maintain default files on OCU borrowers.
- Attend recruitment events on behalf of the Financial Aid Office (Stars 101, SACE program open houses, etc.) as needed.
- Attend Open House, Off-Campus, and Roundtable Sessions to speak about financial aid as needed.
- Work closely with Admissions, Registrar, and Student Account Services to help resolve student issues and concerns.
- Assist the Director, Associate Director, and Assistant Director with any assigned tasks.
- Other duties as assigned.
Knowledge, Skills and Abilities:
- Thorough understanding of all aspects of the federal student loan programs and private education loans
- Working knowledge of Veteran Affairs Benefits and Services for military members and their dependents is required (may be obtained via on the job training if needed)
- Excellent computer skills, including MS Office proficiency
- Familiarity with accounting and bookkeeping principles; ability to comprehend financial functions; basic computation skills
- Proficiency in Banner
- Ability to communicate and work with a variety of people of varying backgrounds
- Ability to manage, at times, a heavy workload and continue to meet assigned deadlines
- Ability to maintain customer service orientation in a fast-paced environment
- Ability to work independently with a high degree of accountability and accuracy
- Ability to handle confidential information in a discreet manner
Physical Demands and Working Conditions:
- At the discretion of the Director, the incumbent’s regular work schedule may include partial remote work, excepting peak periods including August and January. Remote work is covered by the university’s remote work/telework policy.
- Work is primarily indoors, but requires the incumbent to be in an outdoor environment when traveling between campus buildings or off campus.
- Candidate will be exposed to frequent noise caused by telephones and office machines.
